Consumer Services Assistant

As a Consumer Services Assistant with the Department of Health and Human Services in the state of Nevada, this essential role, you will provide support and assistance to individuals seeking information and services related to health and human services programs. Key characteristics of this job include excellent communication skills, a passion for helping others, and the ability to handle diverse inquiries with empathy and efficiency. Your work will have a direct impact on the community by ensuring that residents receive the support and resources they need to lead healthier, more empowered lives.

Salary Range

• $28,000 – $51,000/ year

Required Experience

• No minimum education required
• To become a Consumer Services Assistant I, six months of mental health advocacy experience which includes providing assistance and peer support to consumers of mental health services.
• To advance to Consumer Services Assistant II, have the ability to read and write standard business correspondence, along with one year of mental health consumer advocacy experience, with at least six months in a mental health service delivery system. This experience should include monitoring and reporting client progress to professional staff, providing client perspectives to service providers, and offering peer support, such as assisting clients with presenting complaints, resolving problems, completing forms, and adjusting to changes in levels of care.

Additional Information

• Consumer Services Assistant Class Specification | DHHS

Career Choices & Growth

Explore ways to upskill and specialize within this field:

• Other Potential Careers
  • Treatment Home Provider
  • Peer Support Specialist
  • Health Program Representative
  • Administrative Aid – DHHS
• Other Career Pathways
  • Peer-to-Peer Supportive Services
  • Public Policy & Administration
  • Communications
  • Administrative Support – DHHS